Returns, Refunds & Complaints Policy for Fresh Flowers in South Ruislip

Our Promise: Fresh Flowers Guarantee in South Ruislip

At Flowers South Ruislip, we are committed to delivering only the freshest blooms to your home, business, or recipient in South Ruislip and surrounding areas. Our Fresh Flowers Guarantee assures you that every bouquet and arrangement leaving our shop is at its very best. We take immense pride in being a trusted local florist for the South Ruislip community, serving households and businesses with care, reliability, and quality.

Damaged-on-Arrival and Quality Concerns

We work hard to send out flowers in perfect condition, but we understand that unforeseen circumstances can occasionally result in damage during delivery. If your order arrives with visible damage or does not meet your expectations of quality, please notify us on the same day your flowers arrive. This allows us to quickly assess the situation and assist you.

To help us process your concern efficiently, we recommend taking clear photographs of the flowers and packaging as received. This will ensure a prompt resolution and help us maintain our high standards.

Freshness Window

We guarantee that all flowers dispatched by Flowers South Ruislip will be fresh and in optimum condition for a minimum of five days from the date of delivery, provided they are cared for according to the instructions supplied. If your flowers do not remain fresh within this window, please let us know straight away so we can investigate and assist.

Refunds and Replacement Options

Your satisfaction is our top priority. In the rare event that you are unhappy with your flowers, or if they arrive damaged or below our usual standards, we offer the choice of a full refund or a replacement bouquet delivered at the next available opportunity. If you opt for a replacement, we will endeavour to match your original arrangement as closely as possible and ensure it arrives promptly.

Refunds are processed using the original payment method. We keep things straightforward to make sure resolving any issues is hassle-free and transparent for every customer in South Ruislip and nearby neighborhoods.

How to Make a Complaint

Your feedback is invaluable to us and helps us continually improve. If you wish to make a complaint about your order or our service, please contact us with as much detail as possible, including your order number and a description of your concern. Our friendly team will respond swiftly, usually within one working day, to discuss the next steps and reach a suitable resolution.

Our complaints process is designed to be simple and fair. Once we receive your concern, we will review the issue thoroughly, keep you updated on our findings, and remedy the situation according to our Returns, Refunds, and Fresh Flowers Guarantee policies.

Serving South Ruislip: Trusted Local Florist

Flowers South Ruislip is proud to be a part of the local community, supplying fresh flowers to homes and businesses throughout South Ruislip and surrounding areas. When you order from us, you receive not just beautiful, hand-prepared arrangements, but also the assurance of our commitment to customer care and satisfaction. Thank you for choosing us as your local florist, and for trusting us to deliver smiles across South Ruislip with every bouquet.