Flowers South Ruislip E-Commerce Terms & Conditions

Introduction

These Terms and Conditions ('Terms') set out the legal agreement between you, the customer, and Flowers South Ruislip (‘we’, ‘us’, ‘our’), regarding your use and purchase of flower arrangements and related items via our online flower delivery service in South Ruislip and the surrounding areas. These Terms apply to all purchases made on our website or through our digital platforms by customers residing in South Ruislip and local neighbouring communities. Please read these Terms carefully before placing your order. By ordering flowers from us, you agree to be bound by these Terms and our policies as stated herein.

Definitions

'Customer' or 'you' refers to any person or entity placing an order for products and services offered by Flowers South Ruislip through our website.

'Products' refer to the flowers, bouquets, arrangements, and any related goods available for purchase online.

'Delivery Area' covers South Ruislip and its adjoining regions. Orders outside this geographic scope may be subject to special terms or limitation of service.

'Website' refers to our online shop and ordering portal, where products and services are listed and sold.

Order Process

To order flowers online through Flowers South Ruislip, please follow these steps:

• Browse our collection of flower bouquets and arrangements specific to South Ruislip and select your desired product.
• Add selected items to your basket and proceed to checkout.
• Provide accurate delivery details, including recipient's address and contact number within our service area.
• Select your preferred delivery date. While we strive to fulfil deliveries on the chosen date, this is subject to availability and may be influenced by seasonal or logistical considerations.
• Complete your purchase via our secure payment gateway. You will receive an order confirmation email as proof of your purchase; please review this for accuracy and contact us promptly if corrections are needed.

Please ensure that all order details (recipient, address, delivery date) are filled out correctly as we cannot accept liability for errors made during the order placement.

Product Availability and Substitution

Flowers are natural, seasonal products and, as such, some varieties or colours may occasionally be unavailable. In these cases, we reserve the right to substitute products of equal or greater value and similar appearance, while striving to retain the overall style and colour palette of your chosen arrangement. Any substitutions will be made at our expert florists’ discretion.

Photos displayed on our website are for illustration purposes and actual products may slightly vary in appearance or packaging due to seasonal change and supply limitations within South Ruislip and surrounding areas.

Payment Terms

We accept payment for online flower orders through major debit and credit cards as indicated during the checkout process. Your payment card will be charged at the time of order placement. All prices displayed on the website include VAT (where applicable) and any relevant delivery charges will be itemised prior to checkout based on destination within South Ruislip or peripheral zones.

Secure payments are processed through established payment gateways to ensure your data confidentiality. All charges must be settled in pounds sterling (GBP).

Order Confirmation and Acceptance

You will receive an automated confirmation when your online order is successfully placed. This confirmation does not represent our acceptance of your order; it is a confirmation of receipt only. Orders are deemed accepted only when we dispatch the ordered products, at which point a dispatch or delivery confirmation will be sent to you. In rare cases, if we cannot fulfil your order (due to, for example, unavailability of product or incorrect delivery information), we reserve the right to cancel and refund your order in full. We will notify you as soon as possible if this occurs.

Delivery Policy

We deliver throughout South Ruislip and nearby areas as specified on our website. Delivery times and dates are estimated and, while we aim to meet your preferred delivery window, delays may occasionally occur due to unforeseen circumstances such as weather, traffic, or supply chain disruptions. Deliveries are completed to the address details you provide; where the recipient is not available, our typical procedure is to attempt delivery to a neighbour, leave in a safe place, or follow delivery instructions provided at order placement, where practical.

We are not liable for failed deliveries arising from incorrect or incomplete addresses, absence of the intended recipient, or access issues at the location. Additional delivery attempts or redirection may be chargeable.

Order Amendments and Cancellations

If you wish to cancel or amend an order, please notify us as soon as possible. Amendments and cancellations are generally possible provided that:

• The order has not already been prepared or dispatched for delivery.
• You request the change at least twenty-four (24) hours in advance of the scheduled delivery date.

Owing to the perishable nature of flowers, once an order has been prepared or dispatched for delivery, cancellations or amendments will not be possible and no refund will be issued. Where permitted under UK consumer law, refunds or credits may be arranged in extenuating circumstances at our discretion. All requests for cancellation or changes must be made using the channels specified on our website.

Returns and Refunds

Your satisfaction with our flower delivery service is our utmost priority. If you are dissatisfied with the delivered flowers due to freshness or quality concerns, please contact us within twenty-four (24) hours of delivery and provide photographic evidence. In such cases, at our discretion, we may offer a replacement, partial refund, or credit for future purchases.

Due to the perishable nature of fresh flowers, we do not accept returns except where required by law. This does not affect your statutory rights under UK consumer protection law regarding faulty or misdescribed goods.

Customer Obligations

By placing an order with Flowers South Ruislip, you warrant that:

• You are legally capable of entering into binding contracts;
• All information you provide is accurate, up to date, and complete;
• You are aged 18 years or over (required for some purchases or payment methods);
• You will use our services for lawful purposes only and not for any fraudulent activity.

Liability and Disclaimer

To the maximum extent permitted by law, Flowers South Ruislip shall not be liable for losses, damages, or claims arising from:

• Incorrect or incomplete order information provided by you;
• Delivery delays or failures beyond our reasonable control;
• Use or misuse of products after delivery, including allergic reactions or improper care of flowers;
• Minor variations in products that occur naturally in fresh flowers or as a result of substitutions needed to fulfil your order.

Nothing in these Terms excludes or limits our liability for death or personal injury, fraud, or gross negligence, or any other liability that cannot legally be limited or excluded under UK law.

Events Beyond Our Control

We are not responsible for delays, impediments, or failures in performing our obligations if such failures result from events beyond our reasonable control, including but not limited to natural disasters, pandemics, transport disruptions, acts of government, or other force majeure incidents. In such cases, we will take reasonable steps to notify you and minimise disruption, but are not liable for failure to perform during these events.

Intellectual Property

The contents of our website, including text, photographs, designs, product selections, and branding, are owned by Flowers South Ruislip or our licensors. Customers may use the website for personal, non-commercial purposes only. No part of our content may be reproduced or distributed without our explicit written consent.

Governing Law and Jurisdiction

These Terms and any disputes arising out of or in connection with them shall be governed by and interpreted in accordance with the laws of England and Wales. The courts situated in England and Wales will have exclusive jurisdiction over any dispute or claim arising from your use of our products and services, except where consumer protection law guarantees rights in your local jurisdiction.

Severability

If any provision in these Terms is deemed to be unlawful, invalid, or unenforceable, the remaining provisions shall remain in full force and effect.

Variation of Terms

We reserve the right to amend or update these Terms at any time without notice. Any changes will be effective immediately on posting to our website. By continuing to use our services, you agree to be bound by the most current version of our Terms and Conditions.

General

These Terms set forth the entire agreement between you and Flowers South Ruislip regarding your purchase and use of our online flower delivery services within South Ruislip and surrounding areas. No waiver of any provision shall be deemed a further or continuing waiver of such term or any other, and any failure to assert a right under these Terms does not constitute a waiver.

Contact and Complaints

For queries, order amendments, or complaints relating to your order or these Terms & Conditions, please use the contact form or details specified on our website. We are committed to resolving issues promptly and in accordance with UK consumer regulations.

Note: These Terms and Conditions apply to all customers ordering flowers online for delivery to South Ruislip and its adjacent areas.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in South Ruislip, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near South Ruislip.

For assistance with orders, returns or account queries, please fill out the Contact Us form.